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Friday, April 26 • 1:40pm - 2:30pm
3 Step De-Escalation Approach Infused with Mercy and Grace

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We are responsible for keeping our library environment safe, welcoming and inviting even when encounter more challenging patrons. Keeping your interactions simple, light and firm depending on the egregious nature of the actions of the patrons is not always easy.
Speakers
avatar for Christina Riedel

Christina Riedel

Assistant Director, Clarksville-Montgomery County Public Library
Hello All,I am currently the Assistant Library Director for The Clarksville-Montgomery County Public Library. I have 20years of experience working in three very different libraries and over 28 years of customer service experience. My daughter Vienna and I are new to TN.Topics I enjoy... Read More →

Friday April 26, 2019 1:40pm - 2:30pm EDT
Room 11
  Program Session

Attendees (57)